Real People

Ugh. I just have a simpel question, but I can not get a real person on the phone. What is up with that? They send me in circles, push 1, push 4, push 2....I just want a real person!!!! Argh. Took me 10 minutes just to finally get a real person. Now this real person doesnt know the answer to my question and has me on hold. So much for customer service.